Shipping & Returns
If you decide to change your mind and wish to return an Item to us, you can use DHL Parcel for FASTEST RESULTS
FREE Delivery to our UK Customers
As a UK based online store, we are pleased to offer free delivery to all UK addresses including Mainland UK, Chanel Islands, Isle of Man, Scottish Highlands and Northern Ireland.
We constantly monitor the performance of our carriers using our FRABCO Logistics framework. This provides us with clear and concise data analytics and means our delivery service remains fast and reliable.
Most orders are shipped using DHL, Hermes. Our Next day shipments almost always arrive the following (working) day and we send the majority of items using this service.
Shipping charges are shown at checkout, however, most orders qualify for free delivery!
For added peace of mind, we offer an (optional) shipping insurance product that is provided by a third party.
If your item arrives damages, please contact us within 48 hours of delivery
Please be advised that the postcodes listed below are not eligible for FREE Delivery services
Scottish Highlands - AB30/38, AB44/56, FK17/99, G83, IV1/28, IV30/32, IV33/39, IV52/54, IV63, KW1/14, PA21/33, PA34/40, PH18/26, PH30, PH31/41, PH49/50
Scottish Islands - HS1/9, IV40/51, IV55/56, KA27/28, KW15/17, PA20, PA30, PA32/34, PA41/49, PA60/78, PH42/44, ZE1/3
Northern Ireland - BT
Express Shipping option
We offer a GUARANTEED Next day delivery option that is refunded should the item fail to arrive the next working day. this guarantee excludes Failed delivery attempts and we will not refund shipping if the courier was unable to access your address.
Please note that our order cut-off time is 3:00PM Week-days. Order received after 3PM may be dispatched the following (working) day.
Saturday delivery can be arranged but you need to call us before 2PM on a Friday.
Shipping
We cover the whole of the UK and can ship to most countries around the world (Please contact us if your country is not showing as available at checkout) We can then manually add your order and provide an accurate shipping quote.
We currently do not ship to countries within European Union.
Returns
If you change your mind, you can return the item unused and in it's original condition for a full refund Full details can be found in our Terms of Service Please note that Alcohol products cannot be returned